BOOKING TERMS AND CONDITIONS
• Full course fees are due within 14 days of
making a booking, or at least 3 weeks before the course commencement.
• All bookings remain provisional until payment has been received.
• A full refund will be made to a customer cancelling within 7 days of
booking providing all course materials are returned in unused condition.
• A customer cancelling any course after 7 days from booking and more
than 3 weeks before the course start date, 50% of course fees paid will
be refunded.
• Failure to attend a course or any course date/s or cancelling within 3
weeks of a booked course will be at the expense of the customer; full
course fees will therefore remain due.
• No refund of fees will be made once a course has commenced.
• If customers wish to change course dates once the dates have been
agreed, a charge of £50.00 per person per changed day will become due.
(This may affect subsequent days of a course over several days).
• Until the course invoice has been settled in full, any course
certifications will not be processed and all goods supplied remain the
property of Kent Safety and/or their associates.
• Kent Safety staff and their associates cannot be held responsible for
damage/loss of personal belongings or injury caused by others.
• Customers agree to abide by the health and safety guidelines and/or
instructions of our staff and associates in all training matters.
• Customers using Kent Safety equipment for any course are responsible
for that equipment and will be charged for any loss or damage arising
from negligent/inappropriate behaviour.
• If any course is delayed, changed or cancelled due to insufficient
participants, environmental conditions or any other circumstances beyond
the control of Kent Safety, no liability can be accepted by Kent Safety
for consequential any loss, damage or expenses incurred. In such cases a
suitable and alternative date will be arranged and agreed with the
customer/s.
• The customer shall be personally responsible for any equipment owned
and used by them during their training or activities with Kent Safety.
COURSE LEARNING AGREEMENT
To ensure that all participants gain the maximum benefit from their
course it is important that customers and participants understand their
responsibilities. By making any booking, customers and participants
indicate that they are aware of and accept these responsibilities, as
outlined by this learning agreement. As such, participant in this course
you agree to:-
• complete all required registration forms and submit any required
documentation during the first training session.
• show up on time for all sessions, allowing sufficient time to get
changed and prepare any personal equipment beforehand
• read and study the course material, complete any pre-courses study
prior to all training sessions and ensure that you are fully prepared at
all times
• be attentive during all training sessions and ask questions about
anything not understood
• follow all course directions/procedures as set forth by the trainer,
Kent Safety staff or their associates
• be flexible to unforeseen schedule changes
• where required, provide 2 passport sized photographs prior to the
completion of your course
If the participant arrives unprepared, without completed work, or late
for any session, it may be necessary to make up the work and possibly
even continue the course at a later date. The customer will be
responsible for any additional costs and/or inconvenience this causes.
All course objectives, performance requirements and learning outcomes
must be met. In a situation where you are unable to meet these;
additional training sessions may be needed. Subject to logistics, and
the additional costs per person for each additional or training
module/sessions will be at £25 per hour, or part
thereof.
As part of this learning agreement, Kent
Safety agrees to start the class as scheduled; provide a positive
learning environment in which to master the course objectives; answer
your questions to the best of their ability and assist all participants
through any learning challenges.
Should you have any further questions, please contact us